Thank you for shopping with Allflex Industrial Pty Ltd.
This Shipping Policy outlines how we process, dispatch, and deliver orders placed through our website.
Order Processing
Orders are processed during normal business hours, Monday to Friday (excluding public holidays).
Most orders are dispatched within 1–2 business days after payment has been received and cleared. During periods of high demand or where products are made to order or temporarily unavailable, processing times may be longer. If a significant delay is expected, we will contact you using the details provided with your order.
Shipping Within Australia
Allflex Industrial Pty Ltd ships Australia-wide.
Delivery timeframes vary depending on your location, the shipping method selected, and carrier availability. Estimated delivery times are:
- Western Australia: 1–5 business days
- Interstate metropolitan areas: 3–7 business days
- Regional and remote locations: 5–10 business days
Delivery timeframes are estimates only and are not guaranteed.
Free Metro Shipping
We offer FREE standard shipping on orders over AUD $150 to eligible metropolitan areas within Australia.
- Free shipping is automatically applied at checkout when the qualifying order value is met.
- The $150 minimum spend is calculated after any discounts have been applied and excludes shipping charges.
- Free shipping is available for standard delivery only.
- Oversized, bulky, hazardous, or freight-only items may be excluded from this offer.
- Allflex Industrial Pty Ltd reserves the right to determine eligibility for free shipping based on the delivery address, order size, and product type.
Shipping Charges
For orders that do not qualify for free shipping, shipping costs are calculated at checkout based on the destination, weight, dimensions, and nature of the products ordered.
Some oversized, heavy, or bulky items may require a custom freight quotation. If this applies to your order, we will contact you before dispatch.
Order Tracking
Where available, tracking information will be provided via email once your order has been dispatched.
Delivery
Customers are responsible for ensuring that the shipping address provided is accurate and complete.
If delivery cannot be completed due to an incorrect address, failed delivery attempts, or other circumstances outside our control, additional freight or redelivery charges may apply.
Ownership and risk in the goods pass to the customer upon delivery.
Damaged or Missing Items
Please inspect your order upon delivery.
If any item is damaged, incorrect, or missing, you must notify Allflex Industrial Pty Ltd within 48 hours of receiving your order. Where possible, please provide photographs of the packaging and the affected goods to assist with our investigation.
Delivery Delays
While every effort is made to dispatch and deliver orders promptly, Allflex Industrial Pty Ltd is not responsible for delays caused by freight carriers, weather events, industrial action, public holidays, natural disasters, or other circumstances beyond our reasonable control.
Authority to Leave
Where customers authorise goods to be left unattended at the delivery address, Allflex Industrial Pty Ltd accepts no responsibility for loss, theft, or damage occurring after delivery has been completed.
Contact Us
If you have any questions regarding your order or this Shipping Policy, please contact us.
Allflex Industrial Pty Ltd
Email: sales@allflexindustrial.com.au
Phone: 9452 0422
Business Hours: Monday to Friday, 8:30 AM – 4:30 PM (AWST)